FREQUENTLY ASKED QUESTIONS

  • Your pack will activate from the date of your first booked class. If you haven’t booked a class your expiry date will show a tentative one until a class is booked.

    You have 12 months to activate the pass once purchased.

  • Yes, our classes are designed for adults. You have to be over the age of 18 years old to attend our classes. If you are under 18 you may participate in classes if a legal guardian can sign the New Client Form at the beginning of your first class.

    Minimum age permitted is 16 years.

  • This is dependent on your injury. Please speak to one of our instructors before participating in class to make sure our classes will be suitable for you.

  • Doncaster East:

    • Reformer classes have 12 spots.

    • Mat classes have 27 spots.
      * Our Stretch & Meditation class has 20 spots.

    Surrey Hills:

    • Reformer classes have 12 spots.

    • Mat classes have 20 spots.

  • β€’ 2 Bathrooms

    β€’ 1 Shower

    β€’ Filtered Water

    β€’ Lockers & Cubbies for personal belongings

  • Please send an email to hello@sixtwopilatesandyoga.com.au request a suspension or cancellation of your membership.

    • 7 days notice is required for all membership suspensions.

    • 2 Debits notice (2 payments) is required for membership cancellations.
      * Memberships cannot be cancelled whilst membership is on suspension..
      * The cancellation will take place following the suspension period, in this case, 2 debits notice (2 payments) is required.

    •  If you are new to the studio and less than 16 weeks pregnant, you are welcome to join our Reformer group classes.

    • If you are new to the studio and 16 weeks or more in your pregnancy term, you will need to contact us at hello@sixtwopilatesandyoga.com.au to discuss if our group classes are suitable for you.

    • Current clients are welcome to continue participating in our Reformer group classes throughout the term of your pregnancy upon clearance from your OB or health care professional.

    • If you are able to attend classes as per the above, you can only attend classes with approved trainers. These trainers are: Liana, Mandy, Catherine, Emma, Shari and Rachel.

    • Classes in our mat studio are not suitable for pregnant clients.

  • We have a variety of classes to suit everyone. We recommended starting with a Fundamentals (reformer studio) class and a Mat Pilates or Stretch & Meditation (mat studio) class for beginners.

  • What to bring for Reformer Classes:
    Gripp Socks*, Drink Bottle, Small sweat Towel

    What to bring for Mat Classes:
    Yoga Mat*, Drink Bottle, Small Sweat Towel Large Sweat Towel

    • Please arrive 10 minutes early before the start of your first class. This allows time for you to meet your instructor and familiarise yourself with the studio.

    • We recommend wearing comfortable gym clothing.

    • *Gripp socks can be purchased at the studio.

    • *Sixtwo Pilates & Yoga does provide yoga mats however please feel free to brig your own.

  • To book into classes you will need to create an account, log in and book online through the Sixtwo Pilates & Yoga app or book through our website

  • Always join a waitlist.

    Our waitlists move quickly and you are highly likely to get into the class. You will be notified via text/email if you have been added to the class.

    You can be notified up to 1hr prior to the start of class, if you are no longer able to attend please ensure you cancel the class, so the next person in line can be allocated the available spot. If this is less than 6hrs before the class, it may come up as a late cancellation. We will automatically fix this on our end.

  • Yes, classes must be cancelled 6 hours prior to the start of the booked class to avoid you forfeiting the class.

    If you cancel the class 6 hours or more before the start of class, the class will be credited back to your account.

    If you cancel less than 6 hour, you will forfeit your class and late cancel fee of $5 will apply.

    No shows: If you are not longer able to make your class and fail to cancel the reservation you will forfeit the class and a no show fee of $10 will apply.

  • Yes, we offer private classes. These are booked by appointment only outside of our group class times. Please email hello@sixtwopilatesandyoga.com.au for further information.

  • Please send an email to hello@sixtwopilatesandyoga.com.au to request a suspension or cancellation of your membership.

    • 7 days notice is required for all membership suspensions.

    • 2 Debits notice (2 payments) is required for membership cancellations.
      * Memberships cannot be cancelled whilst membership is on suspension..
      * The cancellation will take place following the suspension period, in this case, 2 debits notice (2 payments) is required.

  • If you are on a membership, you have 3 complimentary classes to give to friends or family per year. Get your friend to download the Sixtwo Pilates & Yoga app, create an account and ensure they verify their email. Once that has been completed, email their name and phone number and email to hello@sixtwopilatesandyoga.com.au, and we will apply the class to their account!

If you require any more information, please contact us via email: hello@sixtwopilatesandyoga.com.au